Aqua’s mission is protecting and providing earth’s most essential resource which includes delivery of clean, safe, reliable drinking water to our customers. Lead has been connected to serious health complications, especially in young children. While our current treatment practices ensure our drinking water meets all regulatory standards in our distribution system, some local homes have been identified as having lead and galvanized service lines. Through our Lead Service Line Replacement Program, we are replacing these customer-owned lines at NO DIRECT COST to the customer. Furthermore, PennVEST funding secured by Aqua will reduce the overall costs of the project.

My pipe has been identified as lead or galvanized. Is it safe to drink while I wait for replacement? 

Results of our laboratory testing program shows our drinking water meets the current requirements through careful water treatment which minimizes the potential for corrosion of lead and copper into our customer’s drinking water. Even so, we believe it is in the best interest of our customers to further mitigate risk by replacing these service lines with more modern materials.

Prior to the replacement, Aqua will provide customers a kit which includes a water filter (pitcher or tap filter) approved by the National Sanitation Foundation (NSF) and six months of replacement filters.  The kit also includes two water sampling bottles, one to sample before replacement and one to sample after the replacement. We will provide instructions on using the water sampling materials.

Service lines are split into two portions, a customer-owned portion and a utility-owned portion. The utility-owned portion extends from the water main in the street to the curb box/valve at the curb line/property line.  The customer-owned portion extends from the curb box/valve at the curb line/property line to the customer’s structure. An infographic is pictured below.

Since this work is focused on customer-owned service lines, only the properties identified for replacement will be impacted. We do not anticipate any other water service interruptions. Those properties identified for service line replacement will be asked to schedule a date for the work to occur. In certain cases, excavation will be necessary on sidewalks used by the public. Aqua will repair those areas after completion of the pipe replacement.

The project begins in February 2024 and has a two-year construction window. We will make every effort to complete this work as soon as possible, including replacing service lines and repairing the ground where excavation was needed.  All work will typically be done Monday Through Friday between 8:00 a.m. and 5:00 p.m.

Only the properties identified for customer-owned service line replacement will be impacted.  For those property owners, the service lines will be replaced at no direct cost by a contracted plumber. The plumber will coordinate with the property owner to schedule the replacement.

While water tests show Aqua Pennsylvania’s drinking water meets current regulatory standards, we understand you may still have concerns.  If so, we have listed some options below:

• Contact your local health department or healthcare provider to find out how you can get your child tested for lead.
• Visit the EPA at EPA.gov/lead for more information on the health effects of lead or reducing lead exposure in your home.
• Call Aqua at 877.987.2782 for information about testing your water.

 Additional information can be found below: 

• Lead Fact Sheet
• Lead Service Line Replacement Fact Sheet
• Flushing Instructions